Terms and Conditions and Legal Notice

These general conditions apply to sales by Abbakos SAS (the seller) on the website www.sospunaise.fr or through any other means (offer, phone, fairs, etc.). They bind the buyer and their representative if the order has been validated.

Unless explicitly stated, prices are in Euros, VAT included and excluding delivery charges. The seller may change the public price list without notice.

A sale made on the basis of a clear pricing error (website issue) may be unilaterally canceled by the seller.

Payment for goods is required prior to delivery via credit card, bank transfer, or PayPal. The seller may grant certain clients payment terms with a due date of 10 or 30 days after delivery. If the buyer does not comply with the payment terms, late fees (6% per year) and reminder fees will apply. The seller reserves the right to charge a fixed recovery fee of 40 EUR in the event of overdue payment.

In the event of non-payment, the seller may, at its discretion and without notice, suspend ongoing services, reclaim the goods from the buyer (direct and indirect costs are the buyer’s responsibility), cancel the sale, and seek damages for the contract's cancellation.

The buyer is not authorized to suspend or reduce payments due to any unrecognized claims or disputes.

All ancillary costs, including transport and packaging, are the responsibility of the buyer, unless otherwise agreed in the contract.

The goods must be checked upon receipt by the recipient. Any damages that occurred during transport, if organized by the seller, must be reported in writing within two days, otherwise, they will not be covered.

This report must be made on the carrier's delivery note with a handwritten note signed by the recipient (the recipient keeps a copy). Furthermore, the recipient must send the carrier a registered letter with acknowledgment of receipt. These elements must then be communicated via email to Abbakos SAS ([email protected]).

Any return must be pre-approved by the seller. All related costs are the buyer’s responsibility. Restocking fees may be charged.

The buyer expressly waives their right to withdraw or return any items related to bed bug or other pest control. These items cannot be returned, even if new and still in packaging, to prevent contamination to other customers. Abbakos SAS guarantees that the items sold have had absolutely no contact with any potentially contaminated areas.

Delivery times are indicative. The seller commits to delivering the goods as scheduled whenever possible.

The buyer commits to receiving the goods as soon as the seller informs them of their availability.

The seller is authorized to delay the delivery time without any compensation being claimed:

• When there are outstanding invoices.
• In case of circumstances of any kind, whether at the seller’s or its partners' location, such as war, revolution, strike, boycott, fire, flood, factory production delays, weather, etc.

Abbakos SAS does not provide a warranty on the products sold on its platform. It is the manufacturer's/supplier's warranty that protects the buyer. In case of an issue, the buyer can report the malfunction directly to the manufacturer or via the site www.sospunaise.fr using the "report a malfunction" form. Abbakos SAS will do its best to enforce the manufacturer’s warranty but cannot take responsibility for the supplier. Costs related to a warranty procedure (e.g., shipping fees) are the buyer's responsibility.

Direct and indirect damages caused by a product purchased on the site are not covered by Abbakos SAS.

Visible defects such as dents, scratches, or incorrect specifications must be reported in writing within 2 days after delivery. After this period, the product is considered to be in conformity.

Abbakos SAS cannot be held responsible for damages caused by malfunction or defect of any equipment sold on its site. The client agrees not to initiate legal procedures against Abbakos SAS due to such malfunctions or defects (e.g., insect traps, home automation, connected devices, etc.).

Until full payment is made, the goods sold remain the property of the seller. The seller is expressly authorized to have this contract registered in the property retention register at the buyer’s residence.
The present agreement constitutes an acknowledgment of debt.

The present general conditions are governed by French law. This applies to both substantive and procedural rules. In case of a dispute or complaint, the consumer should first contact the seller for an amicable solution. Any order placed via the seller’s website implies the client's acceptance, without restriction, of the seller’s general terms and conditions. In case of sale to a legal entity, any dispute related to the sale (price, GTC, products, etc.) will be submitted to French law before the Commercial Court of the seller's registered office.

The client ensures they have all necessary insurance (liability, home and building insurance, fire insurance, etc.)

It is the buyer's responsibility to ensure that the equipment may qualify for a potential grant, tax savings, or other similar benefits.

The client acknowledges that inconveniences are possible with the use of certain products (e.g., animal repellents, diatomaceous earth, etc.)

The buyer is also made aware that the color between the images on the site and reality may vary. Minor damages that do not affect use will not give rise to any claims.

Our offers are based on the elements provided by the client. The consequences, if these details are incorrect or insufficiently precise, are the buyer’s responsibility.

The Abbakos technical service reserves the right to cancel a contract if it deems the information provided was incorrect, insufficient, or incomplete.

The client acknowledges that the installation work of their products, as well as any resulting defects, are not the responsibility of the seller.

Bonneville, January 1, 2020